Sarah who was greeting folks at the door made my night and was so sweet and helpful. She opened the door for families with strollers and was an all around joy to be around. Thank you Sarah for enhancing our time there!

The burger was hot and flavorful. The fries were perfectly crispy. I feel like we paid a little too much for what we were getting, but it was a great experience. Fast service, not a lot of room to move around in the upstairs dining room

I ordered 2 avocado bacon burgers, one dragonfruit pomegranate and one lemonade with honey. The burgers came somewhat cold, but that could be chalked up to the delivery driver. They put plenty of crispy bacon which I do appreciate, it's tasty. The avocado is soft and fresh. Patty cooked perfectly . Tasty sauce. Perfectly positioned cheese . Tasty with a topping of ketchup on each bite but not necessary. Drinks were tasty, very sweet. Not a complaint tho, I just watered it down.

I'm always a fan of Shake Shack. The food is pretty reliably good. This visit was no different. The only issues at this location was some of their communication/signs. They have a giant neon sign that has an arrow pointing people to pick up orders at one counter, but I watched as they told every person who came up to the counter to do that to go to a different counter for a pickup. On top of that, they were sold out of things without anything being marked as such on any menus or signs. Outside of those frustrations, the food was good, and even though it was packed, there was still quite a bit of seating here. Definitely give the Korean chicken sandwich while it's being served. It's pretty fantastic.

I came to grab lunch here during my day at the Natural History Museum. At first I couldn't understand why no one was at the register for me to place my order and I waited there for about 10 minutes but then I realized that even though they had a register, it wasn't in use. I went to one of the iPads provided near the register to manually enter my order. I like ordering from the iPad although a little face-to-face interaction never hurt anyone. I ordered a cheeseburger with fries and a diet coke. The food was made and delivered quickly and it was delicious. I love shake shack and I've enjoyed the burgers and fries as well as the black and white milkshakes for a long time. I still remember the first time I tried Shake Shack in 2012. Every experience is memorable and enjoyable.

If you don't know, this is fast food. And it's a burger joint. We go for the burgers and shakes; their fries aren't house-made so those aren't the highlight. When we first visited NY and found out about Shake Shack we had it once a day. It was so fun to get something quick, with our young kids, that we couldn't get anywhere else. Shake Shack has since become an international chain and readily accessible. From this location, the lines can get long. Is it worth it? Sure, because you can take it to sit in the museum lawn or go to Central Park. The interior of this location is small but there is seating on the main level and downstairs.